This Refund Policy (“Policy”) outlines the terms for cancellations and refunds for services provided by Sharmma Inceptors Private Limited (“Sharmma Inc,” “we,” “us,” “our”) through (“Website”). By accessing or using our Website, you agree to this Policy as part of the overall Terms of Usage. We value your satisfaction and strive to ensure clarity regarding our services.
Service Cancellation: Users may request a cancellation of services before the service reaches the “processing” stage. Once the service has entered processing, it is no longer eligible for cancellation
Request Procedure: To cancel a service, Users must contact our customer support team through the contact details provided on the Website. Requests should be submitted promptly, as cancellations are time-sensitive
Non-Cancellable Services: Services that involve personalized guidance (e.g., astrology consultations, numerology reports, Vastu assessments) are customized to each User’s needs and therefore are non-cancellable once the work has commenced.
14-Day Refund: Users are eligible for a full refund if the service has not entered the “processing” stage and if the refund request is made within 14 days of the purchase date.
Satisfaction Guarantee (Within One Year): If a customer is not satisfied with the service within one year from the date of purchase, they may request a partial refund. In such cases, 60% of the amount paid for the service will be refunded, excluding any taxes or additional charges. This refund will only apply to services that are completed but deemed unsatisfactory by the User.
No Refund for Processed Services: Refunds will not be provided for services that have already entered the “processing” stage or for services that have been delivered. Personalized services such as astrology readings, Vastu consultations, or numerology reports are non-refundable once they have been initiated or delivered, as these services involve significant customization and labor.
Exceptional Circumstances: Refunds may be considered under exceptional circumstances, such as non-receipt of services or technical issues that prevent successful service delivery. Refund requests must be submitted in writing, providing the relevant details, including the nature of the issue.
Refund Request Procedure: To request a refund, Users should contact our customer support team within 48 hours of the perceived issue. The request will be reviewed, and Users may be required to provide additional information for consideration. Refunds are not guaranteed and are evaluated on a case-by-case basis.
Non-Receipt of Service: If, due to a fault on our part, a service is not initiated or delivered as agreed, Users may be eligible for a refund.
Technical Errors: If technical issues prevent the completion of a service, and those issues are verified by our technical team, Users may be eligible for a refund.
Service Quality Issues: If the service delivered falls significantly short of the promised quality, Users may submit a claim for a partial refund. Such claims will be thoroughly reviewed.
Certain services provided by Sharmma Inc are inherently non-refundable. These include, but are not limited to:
Personalized Astrology Reports: Once an astrology report is created, it is considered final and non-refundable.
Numerology and Vastu Reports: Reports based on numerological or Vastu analysis are uniquely tailored and non-refundable after delivery.
Consultation Services: Services involving live consultations (in-person, over the phone, or via video) are non-refundable once the consultation has taken place.
Refund Processing: In cases where a refund is approved, Sharmma Inc will initiate the refund process within 5-10 working days from the date of approval. Users should note that additional time may be required by financial institutions to process the refunded amount.
Refund Method: Refunds, if approved, will be made via the same payment method originally used by the User. If this is not possible due to technical reasons, we will arrange an alternate refund method upon mutual agreement with the User
Bank Charges and Deductions: Any refund will be processed after deducting transaction charges levied by financial institutions, to-and-fro shipping costs (if applicable), and any other administrative charges incurred by Sharmma Inc.
Refunds are evaluated on a case-by-case basis. Sharmma Inc does not guarantee refunds, especially for personalized services, as these require a significant amount of preparation and expertise tailored to the User’s specific requirements.
If you have questions or require clarification regarding this Policy, please contact our customer support team. Our contact details are available on the Website, and we aim to respond promptly to all refund-related inquiries.
Sharmma Inceptors Private Limited is committed to providing a transparent, fair, and reasonable refund process. We appreciate your trust in our services and assure you of our dedication to delivering high-quality consultancy services. Your satisfaction is important to us, and we encourage open communication to resolve any concerns you may have.
